Privacy Policy

Introduction

At Beyond Body Healing, we are committed to protecting the privacy and confidentiality of our patients' personal and health information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Qld).

Collection of Personal Information

We collect personal information necessary to provide you with high-quality physiotherapy services. The types of information we may collect include:

  • Full name, date of birth, and contact details (phone, email, address)

  • Medical history, treatment details, and other health-related information

  • Medicare, private health insurance, or NDIS details (if applicable)

  • Payment details for billing purposes

We collect this information directly from you through forms, consultations, and electronic communications. In some cases, we may receive relevant information from third parties such as referring doctors, allied health professionals, or insurers with your consent.

Use of Personal Information

Your personal information is used for the following purposes:

  • Providing physiotherapy services, treatment, and care planning

  • Communicating with you regarding appointments and treatment

  • Processing payments and insurance claims

  • Maintaining accurate medical records

  • Complying with legal, regulatory, and professional requirements

Disclosure of Personal Information

We will not disclose your personal information to third parties without your consent, except where required or permitted by law. Your information may be shared with:

  • Referring medical professionals and allied health providers

  • Medicare, private health funds, and NDIS (if applicable)

  • Regulatory or legal authorities when required by law

Data Security & Storage

We take all reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. Your information is stored securely in electronic and/or physical formats, with restricted access for authorized personnel only.

Access & Correction of Information

You have the right to access and update your personal information. If you believe any of your details are incorrect or need to be updated, please contact us at Beyond Body Healing. We will take reasonable steps to ensure your information is accurate and complete.

Retention & Disposal of Records

We retain your personal health records in accordance with legal requirements and professional guidelines. When no longer required, personal information is securely disposed of in a manner that maintains confidentiality.

Privacy Complaints & Inquiries

If you have any concerns or complaints about how we handle your personal information, you can contact us at:

Beyond Body Healing
Phone: 0411 685 080
Email: georgie@beyondbodyhealing.com
Address: The Corporate Centre, 4/13 Norval Court, Maroochydore, 4558

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legislation or our practices. The latest version will always be available at our practice or on our website.

Last Updated: 3rd February 2025

 

For any further questions regarding our Privacy Policy, please contact us at 0411 685 080